About Our Company

American Mobility is a family owned and operated business located in Raleigh, NC. Our coverage area includes most of North Carolina and southern Virginia. We stand by our reputation of keeping customer service as our top priority. We will fill the needs of our customers fairly and efficiently. By remaining independently owned and operated, our employees can continue to provide the absolute best care and service that American Mobility’s customers have come to expect.

 

What separates American Mobility from its competitors is our ability to “get the job done” quickly and efficiently. From the moment you call, whether it is for sales or service, you will feel an instant connection with American Mobility. You will see that our staff goes the extra mile to please and to make sure that things move quickly and smoothly. Our staff is very experienced and will give you reality based answers and solutions to your questions and problems. This is what keeps us in business and fuels our continuous growth.

 

For those who are unable to visit our showroom, we will setup a home demonstration. If required, an American Mobility representative will meet with you and your therapist for a wheelchair evaluation to assure that the right equipment is matched to your individual needs. Our staff is highly trained and receives continuous education in their field to better serve our customers. Some have even gone on to receive an ATP credential from the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA). American Mobility is ACHC accredited as a Rehabilitation Technology Supplier and Home Medical Equipment Provider. Please do not hesitate in calling us for additional information or to setup an in-service.

Return Policy

In general, American Mobility offers a 30 day window for returning products after delivery. The customer is responsible for freight costs both ways and a restocking fee of 15% on all returns. To make a return, please call us at 1-888-333-5655. A return authorization form will be sent to you. Return the completed form and we will issue you a RA number and advise you on the best way to ship the product. Products that are subject to specific return policies are listed below. 

 

Please note that any item returned must be in a condition where it can be sold again. Therefore, any item that has been used but cannot be reused for hygienic reasons cannot be returned.

 

Cushions: For hygienic reasons, cushions intended for use in the bathroom, which include toilet seat cushions and shower chair cushions, and powerchairs cannot be returned.

Diving Aids: Left Foot accelerators, Pedal Extenders and Portable Hand Controls have a 30 day money back, buyer pays return shipping.

 

Lift Chairs: To return a lift chair call us at 1-888-333-5655. A return authorization form will be sent to you. Return the completed form and we will issue you an RA number and advise you on the best way to ship the product. Specific return policies are below:

  • Returns must be shipped within 10 days of delivery in the original packaging.  

  • The lift chair must be in like new condition. As these are considered Medical Devices by the FDA their guidelines apply. 

  • The customer is responsible for freight costs both ways plus a 15% restocking fee unless chair is defective.

  • Chairs returned due to being refused by the customer or deemed undeliverable by freight carrier are subject to fees for freight both ways and a 15% restocking fee

  • Stock chairs canceled prior to shipment subject to $50 cancellation fee

  • Builder chairs with customer features such as leather or any special options are NON-RETURNABLE and cannot be canceled once in production.

  • Special delivery options such as inside delivery fees and White Glove fees are NON-REFUNDABLE once the lift chair is shipped unless the chair is defective.
     

All lift chairs are Drop Shipped directly from the manufacturer. The above return policy reflects the actual costs charged by the manufacturers for returned product. 

 

Manual Wheelchairs: Upon receipt of your manual wheelchair you have 10 days to inspect it for damages or defects. If any damages or defects are found, it will be repaired or replaced at no charge. Stocked wheelchairs can be returned within 10 days for reasons other than defects or damages. Your purchase will be refunded minus freight costs and a 15% restocking fee. Custom or builder wheelchairs, which are chairs that built once an order is placed, are non-returnable in most cases. Certain custom wheelchairs may be returned minus freight costs and a 15% restocking fee as decided on a case-by-case basis.

 

Mobility Scooter Cancellations: If an order is canceled before the scooter has left the warehouse, there is a $50 cancellation fee.

Parts, Replacement Parts, and Warehouse Items: No returns are accepted. No exceptions.

 

Power Wheelchairs Returns (Insurance Covered): Upon receipt of your power wheelchair and signature on your delivery ticket makes that a non returnable item. Group II chairs are covered under warranty for 13 months. Group III chairs are covered under manufacture warranty for 1 year. Inspect it for damages or defects. If any damages or defects are found, it will be repaired or replaced at no charge.

 

Power Wheelchairs Returns (Paid for with Cash or Credit or shipped to you): Upon receipt of your power wheelchair you have 10 days to inspect it for damages or defects. If any damages or defects are found, it will be repaired or replaced at no charge. Should you decide to return it within 10 days for reasons other than defects or damages then you must call for a return authorization release form. After you have signed the form a RA number will be issued to you and you will be advised of shipping procedures. If the original box is not available for returns then you can purchase another one for the cost of the box plus shipping. Returned power wheelchairs will be inspected and, if determined to be in like new condition, your purchase cost will be refunded minus the following charges: 15% restocking fee and a $100 outbound freight charge. The customer is responsible for return freight charges as well.

 

Power Wheelchair Cancellations: If the power wheelchair has left the warehouse and you cancel you will be subject to a 15% restocking fee and a freight charge of $100 or actual freight costs if the item was express shipped. If the power wheelchair has not left the warehouse then you will be subject to a $50 cancellation fee.

 

Scooter and Wheelchair Lifts: Scooter and wheelchair lifts are subject to American Mobility' standard return policy.

 

Slings: For hygienic reasons, patient lift slings cannot be returned.

 

Curved Stair Lifts: Curved stair lifts are custom made products.  The track is custom made to the curves of your stairs.  As this is a custom made product, curved to your specifications, it is non-returnable. Once the track has been made, your order becomes non-refundable.

There are no returns on curved stair lifts, no exceptions.

  • Cancellation Prior to Shipment

    • American Mobility has a substantial investment in resources and labor and as such we have a 25% cancellation fee for any order cancelled after the measurement survey but prior to submission for production.

  • Refused Shipment Policy: There are no returns on curved stair lifts, no exceptions.

 

Straight Stair Lifts: Straight stair lifts are semi-custom made products.  The track can often be reused; however there are several hours of labor expense involved in the preparation of a lift for the application. In addition, shipping of a stair lift is expensive.

American Mobility straight stair lifts may be returned within 5 business days of receipt for full refund less the following:

  • Restocking Fee: All returned stair lifts shall incur a 15% restocking fee calculated from the gross selling price to cover the cost of handling and initial preparation of the unit.

  • Initial Freight Charges: All returned stair lifts will be charged the outbound freight expense incurred by the company to ship the unit, which is $199.

  • Return Shipping: Return shipping is the obligation of the customer.

  • Cancellation Prior to Shipment: If your track has not been cut, you can cancel for a fee of $250.00 (per unit canceled).

  • Refused Shipment Policy: If a stair lift is refused by the customer at the delivery address, the customer will be responsible for a minimum $700.00 fee to cover prep, handling, track, and freight charges. Please contact Customer Service at 888-333-5655 to obtain a Return Authorization form prior to shipping the unit back. The Return Authorization will provide exact instructions on the return process.
     

Vertical Platform Lift Returns: Returns are not accepted on vertical platform lifts.

Vertical Platform Lift Cancellations: If your vertical platform lift has not been built then you may cancel subject to a 25% cancellation fee.

 

 Your use of this site shall be governed in all respects by the laws of the state of North Carolina, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located in North Carolina. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products) must be commenced within one (1) year after the claim or cause of action arises. Failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. American Mobility may assign its rights and duties under this Agreement to any party at any time without notice to you.

Privacy Policy

At American Mobility, we are committed to protecting your privacy both before and after the purchase process. We use the information we collect to process your medical equipment orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.

 

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address, billing and shipping addresses, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.

When you register, we need only a name and email address, plus information that helps us to customize your on-line experience toward your specific needs and interests.

Product Reviews can only be submitted by customers who have actually purchased the product at American Mobility. Customers will be invited to submit a review on most products about 30 days after their purchase.

We may personalize your shopping experience by using your purchases to shape our recommendations about the products that might be of interest to you.

 

How does American Mobility® protect customer information?

 

When you place orders we offer the use of a secure server. The information you provide to us is sent via a secure socket layer (SSL) transmission. Furthermore, all of this data is protected against unauthorized access, and is stored with 128 bit encryption on our servers, the strongest industry standard encryption.

What about "cookies"?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to personalize our home page and for you to store items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.

Will American Mobility disclose the information it collects to outside parties?

American Mobility does not sell or rent your personal information to others. According to our privacy policy updated on 12/11/2017, American Mobility does not trade customer information with other third parties. American Mobility.com may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of American Mobility.com, our users, or others.

How does American Mobility allow customers to update or change the information it collects?

 

You may update or change information related to your American Mobility account by accessing the Your Account section of the website at the top of any page, and by providing your e-mail account and password. For other questions related to updating or changing your account information, please send e-mail to jcole@american-mobility.com.

In summary:

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at American Mobility possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending an e-mail message to jcole@american-mobility.com.

Your consent:

By using our Web site, you consent to the collection and use of this information by American Mobility. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Terms and Conditions

"Expect an easy purchase, fast delivery, and friendly service!" 
 
The purpose of our return policy is to ensure you are satisfied with your purchases from The Discover My Mobility. The terms and conditions below apply to your order and protect the transaction. 

If you are unhappy with a returnable item for any reason, please return it within 30 days from the DATE RECEIVED for an exchange or credit of the purchase price less shipping, tax, and restocking fee.

Some items are non-returnable. More than 95% of the products on this web site are returnable at little or no risk to the customer. However, some items cannot be returned, such as: 

  • Special order or special request items

  • Free gifts and promotional items.

  • Custom items we make for you.

  • Items you customize for yourself.

  • Used items no longer resalable.

  • Items missing packaging, parts, or instructions.

  • Items specifically marked non-returnable. 


Refunds, store credits, and exchanges are given at our discretion after we've evaluated your return. Refunds are issued once a month by check or money order in U.S. currency. 

Request an RMA number: Incoming packages without Return Merchandise Authorization (RMA) numbers are returned to sender. To request a RMA number, call our office and provide us with the details of your return. Provide as much information as possible and we'll issue a RMA number for the returnable product. 

Where to ship your return: When you receive an RMA number, you'll also receive the address of where to send your return. Some items are returned directly to the manufacturer when 1) the manufacturer prefers to handle returns directly; 2) the return would be delayed by returning it to us; 3) the return requires replacement parts or manufacturer refurbishment. 

Please Note: Used items may not be returned for any reason. Items shipped uninsured may not be returned if damaged. 

A 20% restocking fee applies to all returns unless otherwise stated! We do not credit shipping charges, insurance, tax, customs charges, or return shipping fees. Restocking fees calculated from your purchase price of the returned items, minus any discounts received. 

Does your return meet this checklist?
    ☑ Contains only returnable merchandise.
    ☑ Properly labeled, including your RMA Number.
    ☑ The package is insured and traceable.
    ☑ Returned within 30 days of shipped date. 
    ☑ Product must be unused, clean and not damaged.
    ☑ Original packaging and materials intact.
    ☑ Return shipping costs are the responsibility of the customer.
    ☑ We recommend that you insure your return. We can not accept responsibility if damaged in transit.

If for any reason your return does not meet these requirements your refund will be refused. Merchandise should be unused, in its original packaging, and in sellable condition. We reserve the right to refuse, refund, exchange, or give a store credit for your return at our sole discretion. 

American Mobility offers free shipping on many products we sell however when an item is returned the original outbound shipping charges are deducted from your credit.

Cancellations:

If you cancel your order after it has already shipped or is a custom order built to your color request and or size we consider it a return and the above policies apply. We reserve the right to charge full shipping costs if the item is refused delivery.