Customer Service

• Pick-up and delivery of product
• Evaluation of client for specialized products.
• Evaluation of client's home for wheelchair accessibility
• Evaluation of client's workplace for wheelchair accessibility
• Evaluation of client's feasibility for wheelchair transport
• Time and travel to secure proper documentation for patient
• Time and labor involved with trial fittings and product sampling
• Labor for warranty repair of defective products
• Monitoring use of product
• Billing of primary or secondary payer sources
• Rework of denied claims
• Follow-up with physicians (progress and compliance)
• User compliance reports
• Product and technology training for physicians and therapists
• Loaner products while client's product is in for service
• Labor to build or assemble and test sophisticated mobility equipment
• Providing equipment in special cases prior to being able to bill for them
• Accepting full payment at the “maximum allowable charge” rate
• On-site service and repair
• In home demonstrations